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Policies and Shipping

We want you to be 100% happy

We stand behind everything we sell*.  If you're not satisfied with your purchase for any reason, simply return the item within 30 days, and we'll replace it or give you a refund. Please see "Exchanges, Returns, and Refunds" below for more information.

*See Return Exclusions below.

Shipping Rates and Times

Order AmountGround ShippingIn-Store Pickup
Up to $149.99$14.99FREE
 Over $150**FREEFREE

**Some items (closeouts, oversized, overweight)  may not qualify for free ground shipping.  Such items are  determined at the discretion of The Bike Shoppe and will be  communicated to the consumer before the order is fulfilled.  All bikes are categorized as oversized/overweight and will incur additional shipping and prep fees.  

'In Stock Now' Availability:  These orders are dispatched within two business days.  Shipping times are estimated between 3-10 business days depending on your location within the United States.

'Special Order' Availability:  These orders are dispatched within seven business days.  Shipping times are estimated between 3-10 business days depending on your location within the United States.

We do not ship outside of the Continental U.S.

In-store Pickup

'In Stock Now' orders will be ready for pickup within one business day. Please keep in mind that some items may require additional processing time for assembly.

'Special Order' status will require additional processing time to transfer merchandise from off-site locations.  These orders will be ready for pickup within 3-10 business days.

An email will be sent to you when your order is ready for pickup. If you need an item immediately, please call ahead to confirm that the product is available. 

Information Security

Your personal information is protected by Secure Sockets Layer (SSL) software which encrypts all of the information you provide to us and prevents outside parties from being  able to "see" your transaction information. When your account  information is displayed on your screen, only the last five digits of your credit card numbers are displayed. You have the choice of whether or not to save credit card information with us in your Online Account.

Back-ordered Items

Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur, we will contact you to inform you of the back-order status.  Back-ordered items will be dispatched as soon as they are available.  If the order contains multiple items, all available items will be dispatched within 2-7 business days.  Your credit card will only be charged for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Exchanges, Returns and Refunds

We're proud to stand behind everything we sell*.  If you're in any way unhappy with the item you purchased, it can be returned within 30 days for an exchange or a full refund.  We will not accept returns after 30 days from the date of purchase. 

Products must be returned in new condition and with the original packaging material.  Returned merchandise that appears used may be subject to a restocking fee. 

Please ship all returns to:

The Bike Shoppe
Attn:  Glen Draper
4390 Washington Blvd
Ogden, UT  84403

When returning a product, please include the following details:

 - Your full name
 - Your order number
 - Reason for returning the product
 - Your instructions informing us how you would like the issue resolved

Please include the original invoice you received with your product. If you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

It is the responsibility of the consumer to pay return shipping costs unless the product received was faulty, damaged, or incorrect.  If the item you received was faulty, damaged, or incorrect, please call Nate at (801) 476-1600. 

*Return exclusions include but are not limited to: 

  • Bikes, bike frames, E-bikes, tricycles, and unicycles
  • Clearance or closeout items
  • Special order items

Prices and Information

Our  website is intended to help you. We make every effort to maintain  current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. However, issues may arise in which prices may be incorrectly listed. We apolgize for, and will strive to correct such issues, but are not to be held responsible for said mistakes. We  appreciate your understanding should any of the prices or other information provided be incorrect.  We regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. 

Thank you!

We are very grateful for each and every one of our customers.  You are what makes The Bike Shoppe successful. You have been with us for forty years, and every year has  been better than the last. You are the most important element of our  business. We depend on you. We appreciate your loyal support, and we promise to eagerly assist you anytime you walk through our doors, visit our site, or call us.  Thank you for making it possible for us to make a living doing what we love.